FAQs

How long after ordering my order shipped?

We typically ship all orders within 1-2 business days. If you select Express shipping at checkout, we'll send your item via USPS Priority Mail once production is complete. 

Custom Metal Art items may take 2-5 days for production depending on how complicated of the metal art and delivery will be within 2-5 business days.

What carrier do you use?

We ship all items with USPS and UPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

I didn't received my order

Please email us: support@metalshines.com or fill our contact us form quoting your order number from the confirmation email/SMS message. We'll help track down your order.

What about custom fees/taxes?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.